Contact information
Vinelora — Contact Information
Version 3.1 — In effect since September 4, 2026
Who we are
Vinelora is an online retailer specialising in wine storage products, including wine racks, cellar systems, wine wall displays, and related products.
Legal entity
ALVERON WINE MERCHANTS LTD
Trading name
Vinelora
Company registration
ALVERON WINE MERCHANTS LTD is a private company limited by shares registered in England and Wales.
- Company number: 17305620
- Registered office: THE DUKE, 2 UPPER VILLAGE ROAD, SUNNINGHILL, ASCOT, SL5 7AG, UNITED KINGDOM
- Country of establishment: United Kingdom
Markets served
Vinelora currently sells and ships eligible products to customers in the United States, Canada, and selected European countries available at checkout.
Fulfilment
Orders may be fulfilled from different locations depending on the customer's delivery destination and product availability.
- United States and Canada: orders are normally fulfilled through our United States fulfilment operation in Sweetwater, Tennessee.
- Selected European destinations: orders are normally fulfilled through our United Kingdom fulfilment operation.
You may use this email address for:
- order questions;
- shipping and delivery questions;
- returns and refunds;
- order cancellations;
- product questions;
- privacy requests; and
- general customer support.
Phone
Customer support
For the fastest assistance, please contact us by email and include your order number where applicable.
We aim to respond to customer enquiries within a reasonable period during normal business days.
Contact form
You can also contact us through our website contact page at vinelora.shop/pages/contact.
Returns
Return destinations depend on the delivery region, product, and original fulfilment location.
Do not send an unannounced return to our registered office or any fulfilment facility. Contact support@vinelora.shop first and wait for return authorisation and the correct return instructions.
Registered office
ALVERON WINE MERCHANTS LTD
Company No. 17305620
THE DUKE, 2 UPPER VILLAGE ROAD
SUNNINGHILL
ASCOT
SL5 7AG
UNITED KINGDOM
The registered office is our legal business address and should not be used as a returns address unless our support team specifically instructs you to do so.