Vinelora — Shipping Policy

Version 3.0 — In effect since September 2, 2026

Vinelora is operated by CAFFORA LIMITED. This Shipping Policy explains where we ship, our estimated processing and transit times, shipping charges, and other delivery information for orders placed through vinelora.shop.

Where we ship

Vinelora currently ships eligible products to customers in the United States, Canada, and selected European countries.

• United States
• Canada
• Europe: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, and Spain

Shipping availability is determined by the delivery address entered at checkout. If a destination cannot be selected at checkout, we do not currently ship to that location.

We do not ship to PO boxes or APO/FPO/DPO military addresses unless expressly supported at checkout.

Fulfilment locations

Orders may be fulfilled from different facilities depending on the delivery destination.

• United States and Canada: orders are normally fulfilled from our United States fulfilment facility in Sweetwater, Tennessee.
• European destinations: orders are normally fulfilled from our United Kingdom fulfilment location in London.

The fulfilment location used for an order may depend on product availability and operational requirements.

Processing time

Orders are normally prepared for shipment within 1 to 2 business days after the order is received and payment is confirmed.

Processing time is separate from carrier transit time.

Business days

Business days are Monday through Friday, excluding public holidays applicable to the relevant fulfilment location or carrier.

Estimated transit times

Destination	Estimated carrier transit time
United States	2 to 5 business days
Canada	3 to 7 business days
Selected European countries	3 to 7 business days

Transit time begins after the order has been processed and handed to the carrier. These timeframes are estimates and are not guaranteed delivery dates.

Weather, carrier disruptions, customs processing, peak-season demand, public holidays, or other circumstances outside our reasonable control may cause delays.

Shipping cost

Standard shipping is free for eligible orders delivered to the United States, Canada, and the European destinations listed in this policy.

The shipping charge shown at checkout is the final standard shipping charge for the selected delivery method. We do not add undisclosed shipping or handling charges after checkout.

Customs, duties, and import taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

If such charges are collected by Vinelora, they will be shown at checkout where applicable. If they are not collected at checkout, the customer may be responsible for paying them directly to the carrier or relevant customs authority.

Customs clearance may also affect delivery times.

Tracking

Tracking information is provided for shipped orders when available. Once your order is dispatched, we will send the tracking details to the email address provided at checkout.

If you have not received tracking information after the normal processing period, contact us at support@vinelora.shop.

Address accuracy

Please review your shipping address carefully before completing your order.

If we identify an address that cannot be served, we may contact you to request a correction. If the address cannot be corrected before shipment, the order may be cancelled and refunded.

Delivery delays

If we become aware of a significant delay before dispatch, we will contact you using the information provided with your order.

Where an order has not yet shipped, you may contact us to ask whether cancellation is still possible.

Lost shipments

If tracking does not show delivery and the estimated delivery period has passed, please contact us. We may open an investigation with the carrier.

If a shipment is confirmed lost, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

Delivered but missing shipments

If tracking shows that your order was delivered but you cannot locate it, contact us as soon as possible.

We may ask you to confirm the delivery address and check with household members, neighbours, building staff, reception areas, or other safe delivery locations while we review the carrier's delivery information.

Damaged shipments

If your order arrives visibly damaged, keep the original packaging and contact us as soon as possible.

We may request photographs of the packaging and product so that we can determine the appropriate next step, including a carrier claim, replacement, return, or refund where applicable.

Taxes

Applicable sales tax, VAT, GST/HST/PST, or other taxes may be calculated according to the customer's delivery address and applicable law.

Any tax collected by Vinelora will be displayed during checkout.

Contact

For shipping and delivery questions, contact:

Vinelora
Operated by CAFFORA LIMITED
59 Castlecombe Drive
London, SW19 6RN
United Kingdom
Email: support@vinelora.shop
Phone: +44 20 8871 9771