Vinelora — Privacy Policy

Version 3.0 — In effect since September 2, 2026

Who is responsible for your information

CAFFORA LIMITED, trading as Vinelora, is responsible for the personal information described in this Privacy Policy.

Vinelora operates the website vinelora.shop.

For privacy questions or requests, contact us at support@vinelora.shop.

Information we collect

Depending on how you interact with our store, we may collect the following categories of personal information:

• Contact and order information: your name, email address, billing and shipping addresses, telephone number where provided, products ordered, and order history.
• Payment information: payments are processed by third-party payment providers. We may receive payment status, payment method type, transaction identifiers, and limited payment details. We do not normally receive or store complete payment card numbers.
• Customer account information: information associated with a customer account if you create or use one.
• Customer communications: information you provide when contacting us regarding orders, returns, refunds, delivery, product questions, or customer support.
• Device and usage information: IP address, browser type, device information, pages viewed, interactions with our website, cookies, and similar technical information collected through Shopify and connected services.

How we use personal information

We may use personal information for the following purposes:

• To process, fulfil, ship, and manage orders.
• To process payments, refunds, cancellations, and returns.
• To communicate with customers about orders and customer service requests.
• To provide and improve our website, products, and customer experience.
• To detect, investigate, and prevent fraud, abuse, security incidents, or other prohibited activity.
• To comply with legal, regulatory, accounting, tax, and record-keeping obligations.
• To analyse website and store performance.
• To measure advertising performance and provide relevant marketing where permitted by applicable law and your privacy choices.

Service providers and other recipients

We may share personal information with third parties where reasonably necessary to operate Vinelora and provide our services.

These parties may include:

• Shopify, which provides our ecommerce platform, checkout functionality, order management, security, and related store services.
• Payment service providers that process payments, refunds, fraud checks, and related financial transactions.
• Fulfilment and logistics providers, including fulfilment facilities used for eligible orders in the United States and the United Kingdom.
• Red Stag Fulfillment, where applicable, for fulfilment and logistics services relating to orders processed through our United States fulfilment operation.
• Shipping carriers and delivery providers that transport and deliver customer orders.
• Google and related services, where enabled, including Google Merchant Center, Google Ads, Google & YouTube services, conversion measurement, analytics, and related technologies.
• Professional advisers, regulators, law enforcement, courts, or government authorities where disclosure is required by law or reasonably necessary to protect legal rights.

Cookies and similar technologies

Our website uses cookies and similar technologies for functions such as checkout, account access, security, localisation, fraud prevention, analytics, and website performance.

Depending on your location and the services enabled on our store, additional analytics or advertising technologies may be used to measure website traffic, advertising performance, and customer interactions.

Where required by applicable law, non-essential cookies or similar technologies are used subject to your consent or privacy preferences.

Google services

Vinelora may use Google services connected to our Shopify store, including Google Merchant Center, Google Ads, Google & YouTube services, conversion measurement, analytics, and related technologies.

Where these services are enabled and permitted by applicable law, Google may receive information relating to website visits, product interactions, checkout activity, purchases, advertising interactions, and device or browser information.

Sale, sharing, and targeted advertising

We do not sell personal information for money.

Some privacy laws use broader definitions of terms such as “sale,” “sharing,” or “targeted advertising” that may include certain advertising or measurement technologies.

Where applicable, you may exercise available privacy choices through the privacy or cookie controls provided on our website or by contacting us.

How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, fraud prevention, dispute resolution, accounting, tax, and legal obligations.

• Order and transaction records may be retained for up to 7 years where required or reasonably necessary for accounting, tax, or legal purposes.
• Customer service communications may be retained for a reasonable period to resolve issues and maintain service records.
• Customer account information may be retained while the account remains active and for any additional period required by applicable law.

Your privacy rights

Depending on where you live, you may have rights relating to your personal information, which may include the right to request:

• access to personal information we hold about you;
• correction of inaccurate information;
• deletion of certain personal information;
• restriction of certain processing;
• portability of certain information;
• information about how your personal information is used;
• withdrawal of consent where processing is based on consent; or
• an opt-out from certain targeted advertising, sale, or sharing activities where applicable.

To make a privacy request, email support@vinelora.shop.

We may need to verify your identity before completing certain privacy requests.

Automated privacy signals

Where required by applicable law and supported by our website or ecommerce platform, recognised browser-based privacy signals may be processed as requests relating to certain targeted advertising, sale, or sharing activities.

Children

Vinelora is not intended for use by children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

International transfers

CAFFORA LIMITED is established in the United Kingdom, while our customers, Shopify, payment providers, fulfilment providers, carriers, technology providers, and other service providers may operate in the United Kingdom, United States, Canada, European countries, or other jurisdictions.

Personal information may therefore be processed outside the country where you live. Where required, such transfers are handled subject to applicable legal safeguards.

Security

We use Shopify and other service providers to operate our store and take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices.

The version number and effective date at the top of this page identify the current version.

Contact

For privacy questions, requests, or concerns, contact:

Vinelora
Operated by CAFFORA LIMITED
59 Castlecombe Drive
London, SW19 6RN
United Kingdom
Email: support@vinelora.shop
Phone: +44 20 8871 9771